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Frequently asked questions
Answers to the most common questions
Rishat Tadwin is a Saudi platform for professional services connecting customers with verified providers. We offer three categories: digital services (design, writing, programming, translation), 'Raje' for government errands by proxy, and 'Risha & Hibr' for document printing and pickup at the nearest certified print shop.
To order: 1) Create an account or sign in 2) Pick a service type 3) Describe your need 4) Receive offers and pick the best provider 5) Pay via secure escrow and wait for delivery.
Credit cards (Visa, Mastercard), Mada, Apple Pay, STC Pay, and our in-app wallet. All transactions are encrypted and protected by escrow.
Raje lets you authorize trusted providers to follow up on government paperwork across the kingdom. Save your time and leave bureaucracy to the professionals.
Risha & Hibr lets you print documents and pick them up at the nearest certified print shop. Upload files, pick your options (color/B&W, copies, binding), and collect high-quality prints.
Varies by service. Simple digital services: 24-48 hours. Complex: 3-7 days. Raje depends on the government office. Risha & Hibr is usually ready within hours.
Yes. Our refund policy is fair — request a full refund if the provider hasn't started. For dissatisfaction, request revisions or open a dispute and our team will step in.
1) Go to the provider signup 2) Complete your basic info 3) Create your professional profile 4) Upload ID and credentials 5) Wait 24-48 hours for review 6) Start receiving orders.
Yes. We use bank-grade encryption and strict privacy policies. Providers sign NDAs; documents are deleted after a set period post-completion.
When you accept an offer, the amount is held in secure escrow. It's released only after you receive and approve the work — protecting both sides.
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Response time
We reply to all inquiries within 24 business hours
Specialized support
A dedicated team ready to help with anything you need
Total privacy
All conversations are confidential and protected